Bookings and errands (“we”, “us”, or “our”) operates the website bookingsanderrands.com (the “Site”) and the related mobile applications and services (collectively, the “Services”). We take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use and share it, the legal bases for processing (where applicable), how long we retain it, your rights, and how to contact us.

1. Scope & Acceptance

By using or accessing our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. This Privacy Policy applies to all users of the Services worldwide.

2. Controller & Contact

The data controller for the Services is Bookings and errands.
For privacy inquiries, requests, or complaints, contact us at:
Email: privacy@bookingsanderrands.com
Website: bookingsanderrands.com

(If you are a resident of a jurisdiction that requires a Data Protection Officer or local contact, please use the email above and we will provide the appropriate local contact information.)

3. What Information We Collect

We collect information necessary to provide, maintain, and improve the Services, to process bookings and payments, to communicate with you, to protect users and our business, and to comply with legal obligations.

A. Personal Identification & Contact Data

  • Full name, email address, phone number, date of birth (when required).

  • Postal address and billing address.

B. Booking & Transaction Data

  • Booking dates, property/apartment details, guest counts, special requests, arrival/departure times.

  • Payment details such as billing information and payment token or transaction reference (we do not store full payment card numbers; payment data is usually processed by third-party payment processors).

C. Identity Verification Data

  • Government ID or passport details, photographs of ID (required for check-in or host verification where applicable).

  • Any data collected to verify identity to comply with local law or host requirements.

D. Communications

  • Messages between you and hosts or our support team, call recordings (where applicable, with notice), chat transcripts, emails, and feedback.

E. Usage & Technical Data

  • IP address, device identifiers, browser and operating system, visited pages, referral/exit pages, time stamps, clickstream data, cookie identifiers.

  • Location data (coarse and/or precise) where you permit location services.

F. User Content

  • Comments, reviews, photos or other content you submit to the platform.

G. Sensitive Data (limited & only when necessary)

  • Special categories (e.g., medical needs, accessibility requirements) only when voluntarily provided and when needed to facilitate a booking or comply with law.

4. How We Collect Information

  • Directly from you: when you register, make a booking, contact support, upload content, or otherwise provide information.

  • Automatically: via cookies, web beacons, server logs, and similar technologies when you use the Site or app.

  • From third parties: property owners/hosts, payment processors, identity verification providers, analytics providers, advertising partners, social networks (if you link accounts), and public sources.

5. Purposes & Legal Bases for Processing

We process personal data for the following purposes and legal bases (where applicable):

  • To perform the booking contract (performance of a contract): managing bookings, delivering services to you, processing payments, check-in/check-out procedures.

  • To comply with legal obligations: taxes, anti-money-laundering, law enforcement requests, regulatory reporting.

  • For legitimate interests: fraud detection and security; improving and protecting the Services; business operations; dispute resolution; direct marketing (where permitted); analytics.

  • With your consent: marketing communications, cookies and tracking beyond essential cookies, and certain profiling activities where required by law.

6. Sharing & Disclosure of Information

We share information with third parties only in the ways described below or when required by law:

  • Service providers & vendors: payment processors, hosting providers, identity verification services, email delivery, SMS/push messaging, customer support tools, analytics providers, and other service providers who help us run the Services.

  • Property owners & hosts: we provide hosts with required guest information to fulfil bookings (e.g., guest name, contact, ID if applicable).

  • Affiliates & subsidiaries: for operations and consistent service delivery.

  • Business transfers: in connection with a merger, acquisition, financing, or asset sale — in which case we will notify affected users.

  • Legal & safety: to comply with subpoenas, court orders, law enforcement, or to establish, exercise or defend legal claims, or when necessary to prevent harm or illegal activity.

  • Marketing platforms & advertising partners: where you have consented to marketing or when using personalized advertising — you will be informed and given opt-out choices.

We require all third parties who receive your personal data to treat it securely and only for permitted purposes.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. When we transfer personal data outside your jurisdiction, we implement appropriate safeguards such as standard contractual clauses, data processing agreements, or rely on recognized adequacy decisions to ensure adequate protection.

8. Data Retention

We retain personal data only as long as necessary to provide the Services and for legitimate business purposes, including to comply with legal obligations, resolve disputes, and enforce agreements.

Typical retention periods:

  • Booking & transaction records: retained for a minimum period required by law for tax and accounting (commonly up to 7 years), or longer if needed for legal claims.

  • Account information: while account is active and for a period after account closure to meet legal obligations and resolve disputes.

  • Comments, reviews & user content: retained until you request deletion, subject to moderation and legal obligations; reviews or public content may remain in anonymized or aggregated form.

  • Logs & analytics: retained for limited periods (e.g., 6–24 months) depending on the data type and business need.

  • Cookies & tracking data: see the Cookies section.

If you request deletion, we will delete or anonymize your data unless we are required to retain it for legal or legitimate business reasons.

9. Cookies & Tracking Technologies

We use cookies, local storage, pixel tags, and similar technologies to provide, secure, and improve the Services.

Categories of cookies we use:

  • Essential cookies: necessary for basic site functionality and security (cannot be opted out of).

  • Performance & analytics cookies: collect usage statistics to help us improve the Site and Services.

  • Preference cookies: remember choices you make (language, currency, display settings).

  • Marketing & advertising cookies: used to deliver personalized ads and measure campaign effectiveness.

You can manage cookie preferences via the cookie consent tool on bookingsanderrands.com, or by changing your browser settings (note that disabling certain cookies may limit your ability to use parts of the Services).

10. Embedded Content & Third-Party Links

The Site may include embedded content (e.g., videos, maps) and links to third-party websites and services. Embedded content and linked sites may collect data about you, use cookies, and track your interactions. We are not responsible for the privacy practices of third parties. For any linked or embedded service, please review the privacy policy on bookingsanderrands.com for details on how to manage these interactions.

11. Payments & Financial Information

Payments are processed by trusted third-party payment processors. We may collect billing and transaction details necessary to process payments. We do not store full payment card numbers on our servers; tokenization or direct payment processing by the payment provider is used where possible. For questions about payments, contact payments@bookingsanderrands.com.

12. Security

We use industry-standard administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. These include access controls, encryption in transit (TLS), secure storage practices, and regular security assessments. No system is completely secure; if we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law.

13. Automated Decision-Making & Profiling

We may use automated systems for:

  • Fraud detection and risk scoring.

  • Personalization (suggested listings, content, or offers).

  • Dynamic pricing and availability management (where applicable).

You may have rights in some jurisdictions to request human review of certain automated decisions, to opt out, or to object. To exercise such rights, contact privacy@bookingsanderrands.com.

14. Your Rights (Overview)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to access the personal data we hold about you.

  • Right to correct inaccurate or incomplete data.

  • Right to erase (right to be forgotten), subject to legal obligations.

  • Right to restrict or object to processing.

  • Right to data portability where applicable.

  • Right to withdraw consent where processing is based on consent.

  • Right to lodge a complaint with your local data protection authority.

To exercise your rights, contact privacy@bookingsanderrands.com. We may require verification of your identity before acting on requests.

15. Marketing Communications & Opt-Out

If you have consented to receive marketing communications (email, SMS, push), you may opt out at any time by using the unsubscribe link in our messages, adjusting your account settings, or contacting privacy@bookingsanderrands.com. Even if you opt out, we may continue to send transactional messages (booking confirmations, receipts, service updates) as they are necessary to perform the contract.

16. Children’s Privacy

The Services are not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected data from a child under 16, contact privacy@bookingsanderrands.com and we will take steps to delete the information.

17. Cross-Hosting & Host/Property Owner Requirements

When bookings involve third-party property owners or hosts, certain guest information will be shared with the host (e.g., guest name, phone, ID where required). Hosts may have their own policies; we are not responsible for host privacy practices. Always review host-specific terms where available.

18. Data Transfers Related to Disputes & Legal Requests

We cooperate with lawful requests from courts, law enforcement or regulators. We also use data to defend legal claims, to detect and prevent abuse, and to comply with applicable laws. We will disclose data only to the extent required by law and will seek to protect user rights where possible (for example, by seeking to limit the scope of disclosure under local law).

19. Data Breach Notification

In the event of a data breach likely to result in a risk to the rights and freedoms of individuals, we will notify affected users and the relevant supervisory authority in accordance with applicable law (where required, within required timeframes).

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified by posting the revised policy on bookingsanderrands.com and by updating the “Effective date” above. Continued use of the Services after such changes constitutes acceptance of the updated policy.

21. How to Contact Us & Lodge a Complaint

For privacy requests, questions, or complaints:

If you remain unsatisfied after contacting us, you may have the right to lodge a complaint with your local data protection authority (for example, a national supervisory authority).

22. Additional Booking-Specific Notes

  • Check-in / ID: For security and regulatory compliance, hosts or Bookings and errands may require government-issued ID at check-in. Any ID documents supplied will be processed and stored securely and only retained as necessary.

  • Special requests & medical info: Any sensitive information you provide to help accommodate special needs will be processed lawfully and only to the extent necessary to provide services.

  • Guest lists & shared bookings: If you provide information about other guests, you confirm you have their consent to share their information with Bookings and errands and the host.

23. Acknowledgment

By using the Services, you acknowledge you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.